Frequently Asked Questions
How do users access Cortex Live?
- Via a remote desktop connection over the internet to our
server hosted Seattle at the
Adhost
Secure Data Center
What kind of connection is required?
-
A high speed internet connection for the best performance. Most
DSL or cable services will work great.
Is the connection secure?
- Yes. For added security you may establish a Virtual Private
Network (VPN) tunnel.
How long does it take to implement Cortex Live?
-
Upon signup and processing; you can go live within a week
Do we have to deal with banner ads?
How often are backups performed?
-
Every four hours from 4 a.m. to 8 p.m. (PST)
Where is the backup data stored?
- Backups are stored on site and off site in a remote facility
five miles away
How quickly can our data be restored?
-
Depends on the nature of failure; restores from on site backup
take less than one hour; those from off site backup take less
than four hours.
How dependable is the hosting center?
-
The hosting center has redundant power supplies, battery and
diesel generation backup
-
The hosting center has multiple providers for the internet
backbone service
-
With the hosting service (Adhost)
there has been only one, two hour service outage in the past
three years.
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